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Paperless Guest Info Booklet

Motel Myall

Guest Information

Welcome
The managers of Motel Myall would like to take this opportunity to welcome you to Motel Myall. We ask for the opportunity to assist you in as many ways as possible in order to make your stay here a pleasant and memorable experience.

Office Hours
The reception desk is open from 7:30am to 8:00pm every day. For afterhours assistance, please call the motel on (07) 4662 3399.

Breakfast
Breakfast is served to your Motel room from 6:30am to 7:30am daily. Breakfast orders can be placed using the forms available in your room, or directly at reception. Please place all orders by 9:00pm the previous evening to avoid disappointment.

Dinner
Dinner is available for delivery to your Motel room from 6:30pm to 7:30pm. Dinner orders can be placed using the forms available in your room, or directly at reception. The dinner menu is a selection from “The Cri Steakhouse” at the Criterion Hotel and includes service fees.

Team & Coffee Making Facilities
Tea & Coffee making facilities are provided free of charge in each room with the compliments of the management. Team bags and sachets of coffee are also provided free and these will be restocked each day by the cleaning staff at no charge.
Long life milk is available from the refrigerator and fresh milk is available for free from the reception desk.

Guests Visitors
Visitors invited on the premise by guests are asked to leave their cars outside (off street parking is available) and we respectfully request that all visitors leave quietly without disturbing other guests by 9:00 pm.

Checkout
As staff require time to prepare rooms for incoming guests, we respectfully request that your room be vacated by 9:30pm on the day of your departure. Express check (without the need to return keys to reception) out can be made by closing the room door and leaving the key in the lock on the outside of the door.

Accounts
Accounts are due and payable on departure. Guests leaving early are requested to settle their account the previous day. Credit or monthly account credit must be negotiated prior to the commencement of your stay. All major credit cards are accepted (surcharge applies for American Express and Diners Club). Cheques are accepted only if prior arrangements have been made at the time of your arrival.

Baby & Infant Children Facilities
We are pleased to provide cots and a baby bath for guests’ children at no extra cost. Please enquire at reception.

Pets
Local government bylaws expressly prohibit pets in Motel units. Also, because there are other guests who may have serious allergies to animals, no pets are allowed into the Motel rooms. We would be pleased to assist in arranging accommodation for your pets.

Cooking in Motel Units
With the exception of the deluxe units (21-27) where cooking facilities are utensils are provided, cooking in Motel units is expressly prohibited by law and management respectfully request that you consider alternative arrangements for food during your stay. All units are provided with a small microwave for re-heating of food.

Noise and Parties
Guests are asked to be especially mindful of noise associated with their activities even during the day as some guests may be required to sleep during the day as a result of travel schedule or shifts

Valuables
The management advise they cannot accept responsibility for valuables and any personal property brought onto the premises, including property left in motel units. Although no responsibility will be accepted, we encourage you to ensure that your room is kept locked at all times, even when occupied.

Wireless Broadband Internet
Free high speed Wifi is provided in all Motel units. Please refer to the information sheet or contact reception for the password.

Telephone Calls
Your phone allows you to make calls directly. The costs are recorded electronically and added to your account.

Telephone Numbers
Reception: dial 9
Local, STD and ISD calls: dial 0, then after the change in the dial tone, dial the number required.
Intercom Calls: Dial the unit number as a 3 digit number starting at 101 for room 1 (e.g. room 4 is 104 and room 14 is 114). Note that room 7B is 113.

Barbecue Facilities
A gas BBQ is available for guest use. To avoid conflicts, please arrange with reception for the use of the BBQ facilities.

Television
Free to air and Foxtel channels are available in all Motel units. Please refer to the channel list for details.

Laundry & Dry Cleaning
A guest laundry is available (located near room 20/21), equipped with a washing machine, dryer, cloths lines and iron / ironing board. The washing machine requires 3 $1 coins and the dryer 2 $1 coins.
Local firm also provides a prompt service or guests’ personal laundry and dry-cleaning. Please refer to the office for details of this service.

Free Booking Service
We will be pleased to assist with bookings for local restaurants and entertainment. Please contact reception if you require assistance with bookings.

Post Office / Mail Box
The nearest Post Office is situated in Cunningham Street between Drayton and Archibald streets. The nearest Mail Box is situated at the roundabout on the corner of Myall and Patrick Streets.

Doctor and Emergency Calls
The services of a Physician are readily available by contacting the office. Should it become necessary to obtain emergency services after office hours, we would be pleased to assist you. The emergency telephone number for Fire Brigade, Police, and Ambulance is 000.

Broken or Damaged Equipment
If you encounter any dysfunctional equipment during your stay, we would be most grateful if you’re able to inform us. This will allow us to rectify the fault promptly so you’re able to enjoy your stay as well as avoid disappointing other guests. If you are dissatisfied about the equipment or services at this Motel please do not hesitate to inform us. This feedback allows us to continuously improve our motel and services.